This service is for Xiaomi phones that are stuck on Mi Account lock and need remote account removal support for Thailand-region units. It is intended for devices that are already locked to a previous Mi account and cannot be set up normally after a reset, update, or ownership change.
If you are the current owner and you need the device usable again, this service helps restore access so you can continue setup and use the phone without the old account prompt. It is suitable for personal devices, resale preparation, and cases where the original Mi account details are no longer available.
Please note that support depends on the exact model, software condition, and current lock status. If the device has been modified, flashed incorrectly, or has other security restrictions, processing may take longer or may not be possible.
Providing accurate details helps avoid delays. If the device information does not match the order, we may need to pause processing until the correct data is supplied.
Estimated delivery time is 24 to 48 hours after the order is received and the required information is verified. In many cases, the work is completed within that window, but delays can occur depending on model compatibility, workload, or unexpected device-specific issues.
If we need extra time to confirm the device or complete the removal, we will keep you informed. Please avoid factory resets, firmware changes, or repeated account attempts while the order is in progress, as this can slow down processing.
Yes, this service is intended for situations where the previous Mi account cannot be accessed. You should still provide the correct device details so we can verify whether the phone is suitable for processing.
In most cases, no physical shipping is needed. This is typically handled as a remote service, but the device must be in a usable state and able to follow the required instructions.
Not every device is eligible. Support depends on the exact model, region, and current security state. Some units may require a different procedure or may not be compatible with this service.
After completion, the phone should allow normal setup again. You can then sign in with your own account and continue using the device as intended.
Avoid resetting the phone again, changing firmware, or trying repeated login attempts with the old account. These actions can create delays or affect the service outcome.