Privacy Policy

1. Information We Collect

We collect:

• Account data: email address, username, password (stored as a cryptographic hash, never in plain text)
• Order data: device identifiers (IMEI, serial number) you submit for processing
• Payment data: transaction records. We do NOT store full card details — card payments are handled entirely by third-party payment processors
• Technical data: IP address, browser type, device information, access logs
• Communication data: messages you send through our contact channels

2. How We Use Your Information

We use your information to:

• Provide the Service you requested
• Process payments and prevent fraud
• Send order updates and account notifications
• Respond to support inquiries
• Improve and secure our Service
• Comply with legal obligations

3. Sharing Your Information

We do not sell your data. We share information only with:

• Payment processors (Cryptomus, Binance Pay, Click, Payme) who process your payments
• Upstream suppliers who fulfill specific unlock or check orders — only the device identifier necessary to complete that order
• Hosting and email providers who help us operate the platform
• Legal authorities when required by law

4. Data Retention

We keep your account and order data as long as your account is active or as needed for legal and accounting purposes. Inactive accounts may be deleted after a reasonable period.

5. Security

We use industry-standard security measures including HTTPS encryption, bcrypt password hashing, CSRF protection, and access controls. However, no system is 100% secure; we cannot guarantee absolute protection.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Receive your data in a portable format

To exercise these rights, contact us at info@tezunlock.com.

7. Cookies

We use essential cookies for session management and security. We may use analytics cookies to understand how visitors use the Service. You can disable cookies in your browser settings; some features may not work without them.

8. Children's Privacy

Our Service is not intended for users under 18. We do not knowingly collect data from minors. If we learn that we have collected data from a minor, we will delete it.

9. International Transfers

Your data may be processed in countries outside your own. We take reasonable steps to ensure your data is protected wherever it is processed.

10. Changes to This Policy

We may update this Policy. Significant changes will be communicated via email or on the Service. The "Last updated" date at the top of this page indicates when the Policy was last revised.

11. Contact

Questions about this Privacy Policy: info@tezunlock.com