This service is for eligible Xiaomi devices that are locked to a Mi Account and need account removal for use in Mozambique. It is intended for clean devices only, meaning the phone must meet the service conditions before processing can begin. If your device qualifies, we can help restore access so you can set up and use the phone again without the previous account prompt.
This option is commonly used by owners, resellers, and repair shops handling Xiaomi phones that are stuck on Mi Account verification after a reset, a second-hand purchase, or a forgotten account login. We review the device details first, then proceed with the removal process only when the submission matches the supported scope.
Note: Not every Xiaomi model is eligible for every account service. If the device has been modified, flashed with unsupported firmware, or has other restrictions, it may not qualify for processing.
Please provide accurate information. Mismatched model details or incomplete data can slow down the review and may prevent the service from being completed.
Typical turnaround for this service is 5 to 1 hours after the device details are accepted and processing starts. In many cases, completion is faster, but delays can occur if the submission needs extra verification, if the model is outside the standard path, or if service traffic is high. We will keep you informed if additional time is required.
Clean only means the device must be in a supported, unmodified state for the service to work properly. If the phone has been heavily altered, repaired with unsupported software changes, or otherwise falls outside the accepted condition, it may not be eligible.
No. The service is limited to supported Xiaomi models and eligible cases. We first review the model and device status to confirm whether it can be processed through this route.
No, this service is for account lock removal on qualifying devices. If you already have the original account credentials, you may be able to sign in directly without using this service.
A reset does not automatically prevent service, but the device still needs to meet the clean-only requirements. We will check the model and lock status before starting any work.
After successful completion, the device should no longer prompt for the previous Mi Account during setup. You can then proceed with normal device configuration and add your own account details.