This service is for Xiaomi phones that are locked to a Mi Account and need remote account removal on supported clean devices. It is intended for owners who can provide the correct device details and want a practical solution for regaining access after a reset, a forgotten account, or a second-hand purchase where the previous account is still linked.
We handle the request as a service-based account removal, so you do not need to ship the phone. Once the order is submitted with the required information, we review the device eligibility and begin processing if it matches the supported scope. This option is specifically for Colombia and is best suited to customers looking for a fast, straightforward way to clear Mi Account lock on qualifying Xiaomi models.
This service is not for physical repair, screen replacement, or hardware faults. If the phone has additional issues beyond Mi Account lock, those issues must be resolved separately.
Please make sure the information you send is accurate. Mismatched details can delay verification or prevent the service from being completed.
Typical turnaround is 1 to 3 days from the time the order is accepted and the device details are confirmed. Some requests may finish sooner, while others can take longer depending on model compatibility, service queue, and verification checks. Delays can occur if the IMEI is unclear, the model is not fully identified, or the device falls outside the clean-only scope.
It means the device must be eligible for service and not associated with a blocked, lost, stolen, or disputed status. Clean devices are more likely to qualify for remote account removal. If the phone does not meet the clean requirement, we may not be able to proceed.
No. This is a remote service, so you only need to provide the requested device information. If the phone is eligible, we process the request without physical shipment.
No. Results depend on model, region, and device status. We only work on supported Xiaomi devices that fit the Colombia clean-only conditions. If the phone is not supported, we will not begin the service.
In most cases, you should leave the device in the state required for the service and avoid making changes that could affect verification. If specific actions are needed, we will tell you what to do.
If the phone does not qualify, we will let you know based on the information provided. In that case, the service cannot be completed, and you may need to choose a different solution for the device.