This service is for eligible iPhone 16 series devices that are still tied to AT&T and need an unlock review when the account is past due. It is intended for customers who want the device to be accepted for use on other compatible networks once the unlock is completed. We process the request using the device details you provide and submit it for account-based evaluation.
This option is suitable if your phone is an iPhone 16, iPhone 16 Plus, iPhone 16 Pro, or iPhone 16 Pro Max and the AT&T account linked to the device is past due. It is also used for generic submissions where the device falls within the supported scope and the required information is available. Please note that eligibility depends on the device status and account conditions at the time of processing.
Typical turnaround for this service is 1 to 7 days. Some orders may complete sooner, while others can take longer depending on device status, account review timing, and queue volume. Delays can occur if the information provided is incomplete, the device is not fully eligible, or additional verification is needed.
We recommend keeping the device powered on and available for status checks during the processing window. If anything in the submission needs clarification, we may contact you before the request can continue.