This service is for eligible iPhone devices originally locked to AT&T Mexico and is intended to help you use your phone with a different compatible carrier after the unlock is processed. It is designed for owners, resellers, and repair shops that need a remote unlock solution without sending the device in.
The service covers a defined range of iPhone models and is best suited for devices that are still showing a network lock tied to AT&T Mexico. Once completed, the phone should be able to accept a supported SIM from another carrier, depending on the device status and local network compatibility.
Typical turnaround for this service is 48 to 1 hours, depending on queue volume and device eligibility. Some orders complete quickly, while others may take longer if additional verification or processing time is needed.
Delays can occur due to server load, network checks, or incomplete information submitted with the order. If that happens, we continue working on the request and keep the order updated until there is a result.
No. This service is limited to supported iPhone models from iPhone 6 through iPhone Xs Max that are locked to AT&T Mexico. If your device is on a different carrier or outside the supported range, you should choose a different service.
No shipping is required. This is a remote unlocking service, so the process is handled using the information you provide when placing the order.
You can usually find the IMEI in Settings > General > About, on the SIM tray for some models, or by dialing *#06# on the phone. Make sure the number is entered correctly, since a wrong IMEI can delay processing.
After completion, you should test the phone with a SIM from a different compatible carrier. In many cases the device will accept the new network after a restart or a brief connection to Wi-Fi. Final use still depends on local carrier support and device compatibility.
If the order has not entered processing yet, we may be able to help correct the information. Once a request is actively being worked on, changes can be limited. That is why it is important to review the IMEI and model before submitting the order.