This service is for Xiaomi devices that are locked to a Mi Account and need account removal or unlock support. It is intended for owners who can no longer pass the Mi Account verification screen after a reset, firmware issue, or second-hand purchase. We process requests remotely and work with the device information you provide to determine whether it is eligible for service.
This option is suitable for a wide range of Xiaomi phones and tablets sold in the worldwide market. It is commonly used when the device is stuck on activation, asks for the previous owner’s credentials, or cannot be used normally because the Mi Account is still linked. The service is handled as a remote procedure, so you do not need to ship the device.
The usual turnaround time is 1 to 24 hours after we receive complete and correct information. In some cases, the process can finish sooner, while in others it may take longer if the model needs extra verification or if the submitted details are incomplete. Delays can also happen during busy periods or when a device falls outside the standard supported scope.
We recommend keeping your order information accurate and checking messages in case we request clarification. Faster responses from you can help avoid unnecessary delays.
No service can be guaranteed for every model. Support depends on the exact device, firmware, and account-lock condition. We check the details you provide before proceeding so we can confirm whether the device is eligible.
No, this is a remote service. You do not need to mail the device. You only need to provide the requested device information so we can process the order.
Incorrect details can cause delays or make the service unavailable for your order. Please double-check the IMEI, serial number, and model name before submitting. If you notice a mistake, contact us as soon as possible.
This service is designed for Xiaomi account lock situations, including devices that remain linked after a reset or a change of ownership. Eligibility still depends on the exact model and the information provided with the order.
Keep the device powered on if instructed, avoid factory resets unless we tell you otherwise, and monitor your messages for updates. If we need any extra information, responding quickly helps keep the process moving.