This service is designed for devices that are showing active line or IMEI-related restrictions on the AT&T USA network. It is commonly used when a phone cannot be processed through a normal unlock route because the line is still active, the IMEI is flagged, or the device needs a different type of handling before it can be used as expected.
You can use this service if you have an iPhone or another supported model tied to AT&T USA and you need a practical solution for an active-line or IMEI issue. We review the information you submit and process the request according to the device details and current network status.
This service is intended for AT&T USA devices only. If your phone is from another carrier or country, a different service may be required. If you are unsure whether your model qualifies, you should check the device information before placing the order.
In some cases, additional review may be needed if the device details do not match, if the IMEI is entered incorrectly, or if the line status changes during processing. That can affect timing, so it is important to submit accurate information from the start.
Please double-check the IMEI before submitting it. A single incorrect digit can delay the order or cause the request to be processed against the wrong device record. If you are sending an iPhone, the model and carrier details help us verify the request faster.
Typical turnaround for this service is 1-5 days. Many requests are handled sooner, but timing depends on the device status, queue volume, and whether any additional verification is required. Delays can occur when the IMEI record needs extra review or when the carrier-side status is not immediately available.
We recommend keeping your device information available during the processing period in case we need to confirm a detail. If there is a delay, we will continue to work the order and update you as soon as there is progress.
It usually means the device is tied to an active AT&T line or has an IMEI-related restriction that prevents a standard unlock workflow. This service is meant for those cases where the device needs special handling based on carrier status.
This service is for AT&T USA iPhones and other supported models in the same category. If your phone is on a different carrier, or if it is not associated with AT&T USA, you should not use this listing.
Removing the SIM card is not usually required for submission, but you should make sure the device details are correct and that you can access the IMEI. If we need any additional information, we will contact you by email.
We will update you once the processing is finished. In most cases, the result is communicated through the contact email provided at checkout, along with any instructions if further action is needed on your side.
If the IMEI is incorrect, the request may be delayed or processed against the wrong device record. That is why we strongly recommend verifying the number before placing the order. If you notice an error right away, contact support as soon as possible.