This service is for AT&T iPhone 15 series devices that are in a past due status and need unlock processing for use on other compatible networks. It is intended for customers who have already confirmed the device is eligible for this specific path and want a straightforward way to submit the phone for review and processing.
The service is limited to the iPhone 15 family on AT&T USA and is designed for cases where the account or device status is marked past due. If your device is on a different carrier, a different iPhone generation, or not in the correct status, this option is not the right fit. We review the information you provide and process the request based on the details submitted.
Typical turnaround is 1 to 9 days from the time we receive complete and accurate information. Some requests move faster, while others may take longer depending on queue volume, device status checks, or additional verification needs. Delays can occur if the details submitted do not match the device records or if the account status needs extra review.
Yes. This service is limited to the Apple iPhone 15 family. If you have an older or newer model, you should use a service that matches that exact device generation.
Yes. The service is intended for AT&T USA devices only. If your phone is from another carrier or region, the request may not be eligible for this process.
It means the device or account is in a status that falls within this service category and is not current. If you are unsure whether your phone qualifies, you should verify the status before ordering so there is no mismatch.
Yes. The IMEI is required so we can identify the exact device and submit the request correctly. Please make sure the number is entered accurately, since a wrong IMEI can delay processing.
If the device does not match the service scope, the request may not be processed successfully. In that case, we will usually need the correct device details or a different service category before anything can move forward.