This service is for customers who need an AT&T network unlock request processed for a supported iPhone model in the United States. It is intended for devices that are still locked to AT&T and need carrier approval before they can be used with another compatible network or prepared for resale.
You can use this service if you already have the device details and want us to submit the unlock request on your behalf. It is suitable for individual users, refurbishers, and resellers who need a straightforward way to handle a locked iPhone without dealing with carrier support directly.
Please note that eligibility depends on the device record and carrier-side status. Some devices may require additional time, a resubmission, or may be declined if they do not meet carrier requirements.
Make sure the IMEI is entered correctly. An incorrect number can delay processing or cause the request to be submitted against the wrong device record.
Typical turnaround is 1 to 9 days. Some requests may complete sooner, while others can take longer depending on carrier review, device eligibility, or queue volume. Delays can happen if the device needs a resubmission, if the carrier record is not immediately available, or if additional verification is required.
If your request is not completed on the first attempt, please allow time for the resubmission window. In some cases, the process may need to be retried after 24 hours.
No. Approval depends on the carrier record and the device’s eligibility status. We can submit the request, but the final result is determined by the carrier.
It means that if the first attempt does not go through, the request may need to be submitted again after a 24-hour waiting period. This is sometimes required when the carrier system is delayed or returns a temporary response.
Yes, as long as the device is supported and the carrier record allows an unlock request. However, active account status, unpaid balances, or other restrictions can affect approval.
We will update you by email once the request is completed or if any additional action is needed. After approval, you may need to connect the iPhone to Wi-Fi or use a SIM from another network to refresh the lock status.
Contact us as soon as possible. If the request has not yet been processed, we may be able to correct the submission details. If it has already been sent, the request may need to be handled separately.