This service is for the Franklin T9 hotspot on T-Mobile / Sprint networks. It is intended for customers who want to remove the carrier restriction so the device can be used with a compatible SIM on supported networks, subject to the device’s status and eligibility.
If your hotspot is still locked to T-Mobile or Sprint, this service provides a fast remote processing option. It is suitable for individual users, resellers, and anyone who needs a simple modem unlock without sending the device in for repair.
Typical delivery time for this service is about 1 minute after the order is submitted and the information is received. In some cases, processing can take longer if the device details need review, if the network record is slow to respond, or if there is a temporary delay on the carrier side. If that happens, we will continue processing and keep you informed.
No service can be applied blindly to every unit. The result depends on whether the hotspot is eligible for remote unlocking and whether the IMEI is valid and accepted for processing. We review the order details before completion.
No. This is a remote service. You only need to submit the required information, and we process the request without physical shipment.
You can use a compatible SIM from a supported network, but actual service depends on the carrier, plan type, coverage, and whether the hotspot supports the network settings you need.
If the IMEI is entered incorrectly, the request may fail or be applied to the wrong device record. Please double-check the number before submitting. If you notice an error after ordering, contact us as soon as possible.
Insert the SIM you want to use, restart the hotspot, and allow the device a moment to register on the network. If the device does not connect immediately, check the APN or network settings required by your carrier.