This service is for the Franklin T9 hotspot on T-Mobile / Sprint networks. It is intended for customers who want to remove the carrier restriction so the device can be used with a compatible SIM on supported networks, subject to the device’s status and eligibility.
If your hotspot is still locked to T-Mobile or Sprint, this service provides a fast remote processing option. It is suitable for individual users, resellers, and anyone who needs a simple modem unlock without sending the device in for repair.
Typical delivery time for this service is about 1 minute after the order is submitted and the information is received. In some cases, processing can take longer if the device details need review, if the network record is slow to respond, or if there is a temporary delay on the carrier side. If that happens, we will continue processing and keep you informed.