This service is for iPhone devices on the UK EE network that have a clean IMEI and are eligible for remote unlocking. It is intended for users who want to remove the carrier restriction so the phone can be used with other compatible networks once the unlock is completed. The process is handled remotely, so you do not need to send the device anywhere.
This option is suitable if your phone is currently locked to EE and you want a straightforward unlock for normal day-to-day use, travel, resale preparation, or switching carriers. Because this is a clean IMEI service, the device must not be reported lost, stolen, blacklisted, or otherwise ineligible for processing.
Typical turnaround is 1 to 12 hours from the time your order is accepted and the device is confirmed eligible. Some orders finish sooner, while others may take longer depending on network response times, queue volume, or additional verification requirements. Delays can occur, especially if the IMEI needs manual review or if the network record is temporarily slow to update.
A clean IMEI means the device is not reported lost, stolen, blocked, or otherwise restricted in a way that prevents unlock processing. If the IMEI is not eligible, the request may be delayed or rejected.
It works on many iPhone models locked to UK EE, including some legacy Orange and T-Mobile locks that now map to the EE network profile. However, eligibility depends on the IMEI record and the current network status, not only on the model name.
No. This is a remote service, so the unlock request is processed using the IMEI and network record. You keep the device with you throughout the process.
We will notify you when the process is finished. In most cases, you can then test the phone with a different SIM or follow the activation steps provided in your delivery message.
If the device cannot be processed because it is not clean, not properly locked to the supported network, or otherwise fails verification, the order may be delayed, placed on hold, or canceled according to the result of the check.