This service is for iPhones on Rogers or Fido Canada that are currently network locked and need to be used with another carrier. It is suitable if you bought a second-hand device, are switching networks, or need to free the phone for travel and resale. The process is remote, so you do not need to mail the device in.
We process eligible iPhone models from older generations through the latest releases, including current flagship devices. Once the unlock is completed, your iPhone should accept SIM cards and eSIM activations from supported carriers outside the original lock, subject to device status and eligibility.
Note: This service is intended for network-locked iPhones on the listed Canadian carriers. Devices with activation issues, lost/stolen status, unpaid balances, or other account restrictions may not be eligible.
Please enter the IMEI carefully. Incorrect information can delay processing or cause the request to be rejected. If you are unsure where to find the IMEI, it is usually available in the phone settings, on the SIM tray area for some models, or on the original packaging.
Typical delivery time is 1 to 5 days. In many cases, requests are completed within that window, but delays can happen if the carrier needs extra time to confirm eligibility, if the submitted details are incomplete, or if the device requires manual review. We recommend keeping your phone available and checking your email for status updates during processing.
Yes, this service is designed for iPhones that are currently locked to Rogers or Fido Canada. The device does not need to be inactive, but it must be eligible for remote unlock processing. If there are account or device restrictions, the request may not proceed.
No. This is a remote service. You only need to submit the required details online and wait for the processing to complete. Once the unlock is approved, you can test the phone with another SIM or eSIM-compatible carrier.
After completion, your iPhone should no longer be restricted to Rogers or Fido Canada. You can use a different supported carrier, depending on the phone’s model, region, and network compatibility. We recommend restarting the device and testing with a new SIM or eSIM profile.
This service covers iPhones from older models through iPhone 16 Pro Max, but eligibility depends on the device’s carrier status and account history. If the phone has unpaid balances, is reported lost or stolen, or has another blocking issue, it may not qualify.
Delays can happen from time to time. If the request takes longer than expected, it is usually because additional verification is needed or the carrier processing queue is moving slowly. We will continue to monitor the order and update you when there is progress.