This service is designed to help activate iBerry Hello access on supported XR units when the device is eligible for remote processing. It is intended for users who need a quick, straightforward activation option without having to manage the process manually.
It is suitable for customers who already have the correct device details and want a fast service that is handled online. If your unit is not supported, the request may be declined rather than processed incorrectly, so it is important to submit accurate information.
This service is focused on the XR line only. It is not a general repair service and does not apply to unrelated iBerry models or devices with missing or inconsistent details.
Please make sure all details are correct before submitting. Small errors in model or identifier information can delay processing or cause the request to be reviewed manually.
Processing is typically completed within minutes after the order is received and verified. In some cases, the device may require extra review, which can extend the turnaround time beyond the usual window. Delays can happen if the submitted information is incomplete, if the device needs manual confirmation, or if there is a temporary processing queue.
In most cases, yes. The service is designed for fast remote processing and is commonly completed in minutes. However, the actual time can vary depending on the accuracy of the information you provide and the current queue.
If the device is not eligible for this service, the request may not be processed. We review the submitted details first, and if the XR unit does not match the supported scope, we may contact you for clarification or advise that the order cannot continue.
No physical shipping is normally required. This is a remote service, so the process is handled using the device details you provide at checkout or in the order form.
These identifiers help us match the request to the correct unit and reduce the risk of processing the wrong device. If the service requires them, please enter the information exactly as shown on the device or packaging.
No. This service is intended for the XR scope only. If you have another iBerry model, you should choose a service that specifically lists that device family.