This service is intended for iPhone 12 and iPhone 12 Pro Max devices that are locked to Claro and need a network unlock. It is used when the phone shows a carrier restriction and you want to use it with a different compatible SIM after the unlock is completed. This option is designed for customers who already know the device is on Claro and want a remote processing service rather than a hardware repair.
Please review the order carefully before submitting. This listing is for the correct Claro network and the supported iPhone models only. If the device is submitted under the wrong carrier or wrong model, the order may not be eligible for correction or refund, so it is important to verify the details first.
This service is focused on the listed iPhone models and the Claro network category. It is not intended for other iPhone generations, tablets, or unrelated carriers. If you are unsure whether your device matches the service scope, check the model number in settings or on the device packaging before placing the order.
The process is remote, so you do not need to mail in the phone. However, the device should remain available to you during processing in case you need to check its status or follow any post-service instructions.
Make sure the IMEI is copied correctly. A single incorrect digit can cause delays or an incorrect submission. If you are checking the number from the phone, double-check it before sending the order.
Typical turnaround is 1 to 9 days from the time the order is accepted and the correct details are provided. Some orders may complete faster, while others can take longer depending on network response, device status, or order verification. Delays can occur, especially if the submitted information needs to be corrected or the carrier record takes longer to update.
You should keep the phone powered on and available during the processing period. If any extra step is needed, we will contact you using the details provided at checkout.
Only submit the order if you are confident the device is locked to Claro. If the carrier is different, the request may not be eligible and the order may be rejected or marked as a wrong-carrier submission.
No factory reset is usually required to place the order. In most cases, you only need to provide the correct device details and keep the phone accessible while processing is underway.
Once the carrier restriction has been removed, the phone should accept a compatible SIM from another network. You can verify this by inserting a different SIM and checking whether the device registers on the new network.
Incorrect information can delay processing or prevent the request from being completed. Because this listing is specific to the supported Claro iPhone 12 series devices, accuracy is important before you submit the order.
No exact date can be guaranteed. The stated 1 to 9 day window is the typical processing range, but carrier-side checks and verification steps can create delays outside that estimate.