This service is for customers who need IMEI-based support for Au KDDI Japan Apple devices, including iPhone and iPad models across a wide range of generations. It is suitable for phones and tablets that are clean, unpaid, or have been active for more than 100 days, depending on eligibility and network status.
You can use this service if your device is tied to a Japan network and you want a practical route toward unlock or status processing without needing to guess whether the device qualifies. We review the information you provide and process it according to the device and IMEI conditions available for this network.
Typical turnaround for this service is 1 to 25 hours. Some requests are completed quickly, while others may take longer depending on IMEI eligibility, device model, and network-side processing conditions.
Delays can happen if the information submitted is incomplete, if the device status needs additional review, or if the request falls into a queue during higher volume periods. If that happens, we continue working the order and update you as soon as there is progress.