This service is for iPhone users on AT&T USA who need help with devices that are still active on a line, active under another account, or showing IMEI-related issues such as active on another account. It is intended for a wide range of iPhone models and is commonly used when a standard unlock path is not available through the phone itself.
If your iPhone is tied to AT&T and you want to check whether it can be processed through this route, you can submit the device details and let us handle the request. This is a practical option for customers who need a fast, straightforward service without having to navigate carrier support on their own.
This service is focused on iPhone devices only. If your phone is an iPad or another Apple product, please choose a service that matches that device type. Coverage can vary based on the IMEI status and the account history attached to the phone.
In most cases, you do not need to send the phone anywhere. The process is handled remotely using the information from your order. For best results, make sure the details you enter are accurate before submitting.
Please double-check the IMEI before placing the order. A single incorrect digit can delay the request or cause a failed submission. If you are unsure where to find the IMEI, it is usually printed on the SIM tray, shown in device settings, or available on the original packaging.
Typical turnaround for this service is 1 to 4 days. Some requests complete sooner, while others may take longer depending on the device status, account history, and current processing volume. Delays can occur if the IMEI needs extra review or if the device information provided is incomplete.
We recommend keeping the device information unchanged during processing. If anything about the status changes while the request is active, that can affect the outcome or extend the timeline.
This service is intended for all iPhone models, but final eligibility depends on the IMEI status and the carrier/account history attached to the device. We review each order based on the information you submit.
No. This is a remote service, so you do not need to mail the device. You only need to provide the correct device details during checkout and wait for the processing update.
That is one of the statuses this service is designed to handle. We will review the IMEI and process the request if it fits the scope of the service. If the device is not eligible, we will let you know as soon as possible.
We update you using the contact information from your order. Once the request is finished, you will receive the result and, if needed, simple instructions for checking the device status.
Yes. Although the usual turnaround is 1 to 4 days, delays can happen due to account verification, IMEI review, or high order volume. If that occurs, we continue to monitor the request and keep you informed.