This service is for Samsung Note 20 and Note 20 Ultra devices that are locked to Altice Dominican Republic. It is intended for customers who need a remote unlocking solution for a supported phone and want a simple order process without visiting a store or service center.
Please make sure your device matches the network and model requirements before ordering. This service is specific to Altice Dominican Republic and is not intended for other carriers or unrelated Samsung models. If the wrong carrier or model is submitted, the order may not be eligible for a refund.
Typical turnaround for this service is 1 to 24 hours after the order is submitted and verified. In many cases, processing is completed within that window, but delays can happen if the IMEI details need review, the device information is incomplete, or network processing takes longer than expected.
Please keep the phone powered on and available during the processing period when possible. If any issue is found with the submitted information, we may contact you before continuing.
Yes. This service is designed specifically for devices locked to Altice Dominican Republic. If your phone is tied to another carrier, you should not place this order unless the service scope is confirmed to match your device.
Only the Samsung Note 20 and Note 20 Ultra are included here. Other Samsung models, even if they look similar, are not covered unless they are clearly listed in the service description.
If the wrong carrier or an unsupported model is submitted, the order may not be processed and may not qualify for a refund. It is important to verify the device details before ordering so we can work from accurate information.
No physical shipment is required for this service. The process is handled remotely using the device details you provide, which makes it convenient as long as the phone is eligible.
We will update you once the order is completed. After that, you can test the device with a compatible SIM card to confirm that the network restriction has been removed for the supported use case.