This service is for Samsung Galaxy A53 and Samsung Galaxy S21 devices that were submitted for Altice Dominican Republic work but came back with a wrong carrier result. It is intended for cases where the device was processed under the Altice Dominican Republic category and the output does not match the expected carrier status.
Please note that this is a specialized correction service. It is meant for eligible A53 and S21 units only, and it is not a general unlock or a new carrier lookup. Because this is a wrong-carrier handling service, the result depends on the device details already on file and the eligibility of the original submission.
Typical turnaround for this service is 0–24 hours after the order and required details are received. In many cases, the correction is handled within the same day. However, delays can occur if the device details need to be rechecked, if the original submission is incomplete, or if the case requires additional verification.
If a delay happens, we will continue working the case and update you as soon as there is progress. Please make sure the information you submit is accurate so the review can move as quickly as possible.