This service is for Samsung devices that were originally intended for Altice Dominican Republic but were submitted with the wrong carrier selection. It is designed for the A32, A33, and A23 models only, and it is used to process the request based on the correct network information so the order can be completed properly.
Please review your device details carefully before placing the order. Because this service is limited to specific models and carrier conditions, it is important that you submit accurate information the first time. Orders entered with the wrong carrier are not refundable for this service, so double-checking your device and network status helps avoid delays and misunderstandings.
Typical turnaround for this service is 0 to 24 hours after the order is submitted correctly. In many cases, the request is handled quickly, but delays can occur if the device details are incomplete, if the carrier information needs to be verified, or if there is a higher-than-usual queue. Please keep your phone information available until the order is finished.
Yes. This service is limited to Altice Dominican Republic and should not be used for other carriers or regions. Submitting a device from a different network can result in a failed order or a non-refundable mistake.
Only the Samsung A32, A33, and A23 are supported for this service. If your device is a different model, it should not be submitted here because it falls outside the scope of the service.
If the wrong carrier is selected, the order may not be processed correctly. This service is marked as wrong carrier no refund, so it is important to verify the carrier before you submit the request.
The usual delivery window is 0 to 24 hours. Some orders finish sooner, while others may take longer if verification is needed or if there are processing delays.
You should confirm the exact model, the IMEI, and that the device is associated with Altice Dominican Republic. Checking these details before submission helps reduce delays and avoids issues with order completion.